Help Center

WeTask is an online platform that connects people who need tasks completed with skilled providers. Task creators set their budget, and providers can accept or submit a counteroffer.

Post a task, set your budget, review offers from providers, choose the right person, and complete the task securely through the platform.

Anyone aged 16 or older who agrees to our Terms of Service can use WeTask as a task creator, provider, or both.

Yes, WeTask operates throughout New Zealand. Availability depends on providers in your area.

Some features may require identity verification to improve trust and safety.

Yes, creating an account is free. Service fees apply when tasks are successfully completed.

WeTask charges a service fee on completed tasks.

You can post legal, safe, and ethical tasks including home services, digital work, deliveries, repairs, and more.

Yes. Illegal, unsafe, fraudulent, or policy-violating tasks are prohibited.

Email support@wetask.co.nz for assistance.

Sign up using your email or social login and complete your profile.

Yes, Apple login is supported.

Yes, Google login is supported.

Yes, Facebook login is supported.

Use the "Forgot Password" link on the login page.

Yes, update it in your account settings.

Go to your profile settings and edit your details.

Yes, one account can act as both.

Request deletion through account settings or contact support.

Accounts may be suspended for violating platform policies.

Yes, you can use the site without ID verification (posting Tasks) but will not be allowed to bid on Tasks unless your ID is verified.

Click "Post a Task," describe what you need, set your budget, and publish.

Set a fair amount based on the task complexity and time required.

You can research similar tasks or adjust based on counteroffers.

Yes, providers may submit a different price for your approval.

Tasks remain active until accepted, expired, or cancelled.

Yes, before a provider accepts it.

Yes, but cancellation requires approval from both parties once accepted.

You can adjust the budget or repost.

Yes, you may repost similar tasks anytime.

Review ratings, experience, reviews, and communication quality.

Use search and filters to browse available tasks.

Click accept if the budget works for you.

A proposal with a different price or terms.

Select "Submit Counteroffer" and enter your price.

Yes, before it is accepted.

When both parties agree on terms.

Select "Mark as Completed" once finished.

Discuss changes and agree on updated terms before continuing.

Yes, but cancellation requires approval and may involve service fee deductions.

You may contact support if delays impact completion.

Funds are processed securely through the platform.

After task completion and confirmation.

A platform fee deducted from completed tasks.

The user posting the Task typically pays the fee.

Add it under Wallet or Payment Settings.

Update payment details or contact support.

Refunds depend on cancellation status and approval.

In your Wallet dashboard.

Both parties must approve cancellation.

Yes, for accepted tasks.

Service fees may be deducted.

It depends on cancellation circumstances.

Funds are returned according to policy.

WeTask may review the case.

Yes, at its discretion.

Resolution depends on agreement and evidence.

Typically 3-5 business days.

Yes, by contacting support promptly.

Both parties can leave ratings.

Yes.

After task completion.

Within a limited timeframe.

Only if it violates policy.

Report it for review.

Yes, ratings impact trust.

Average of submitted ratings.

Yes, publicly.

It may still be processing.

Monitoring, reporting tools, and policies.

Keep communication on-platform.

Stop the task and report immediately.

Use the report feature or email support.

We review and may take action.

Verification may be available.

Not always, but may apply to some categories.

Yes, for violations.

Report immediately.

We use secure systems and encryption.

It analyses descriptions and categories.

Yes.

No, it only suggests guidance.

Some suggestions may be optional.

It improves over time.

Only for moderation and improvement where applicable.

Through usage patterns.

Yes, it can assist.

No, matching is neutral.

Yes, but oversight exists.

Check credentials or reset password.

Clear cache or try another browser.

Check spam folder.

Enable notifications.

Via browser or app settings.

Yes.

Modern Chrome, Safari, Edge.

Check bank details.

Through app store.

Email support@wetask.co.nz.