WeTask Terms and Conditions

1. Acceptance of Terms

By accessing or using the WeTask platform, website, or services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform. These terms form a binding agreement between you and WeTask Limited.

2. Platform Description

WeTask is an online marketplace that connects people who need tasks completed ("Customers") with independent service providers ("Providers"). WeTask provides technology and listing services only and is not a contractor, employer, agent, or partner of any Provider or Customer.

3. User Accounts

Users must provide accurate and complete information when creating an account and must keep their login details secure. Users are responsible for all activity under their account. WeTask may suspend or terminate accounts that contain false information or violate platform rules.

4. Nature of Agreements

All task agreements are formed directly between Customers and Providers. WeTask is not a party to task contracts and is not responsible for task performance, quality of work, delays, or outcomes. Users must agree task scope, price, and timing directly with each other.

5. Task Posting and Acceptance

Posting a task on WeTask is free. A platform fee is only charged once a task is accepted and an offer or counteroffer has been made.

6. Platform Fees

The WeTask platform fee is charged after task acceptance. Platform fees are separate from task payments between Customers and Providers.

7. 🔐 UNIFIED PAYMENTS, COMPLETION & HELD FUNDS FRAMEWORK

Payments, Held Funds, Completion and Release

A. Payment Methods

Payments for tasks may be conducted:

  • Directly between the Customer and Provider, or
  • Through the WeTask platform ("Platform Payments")

The Customer selects the payment method when creating a task.

Platform Payments will only apply where both the Customer and Provider agree to use them. If both parties do not agree, payment must be arranged directly.

B. Platform Payments (Held Funds)

Where Platform Payments are used:

  • Where Platform Payments are used, the Customer's payment is processed and received by WeTask once the task has been accepted. The funds are held by WeTask until they are released in accordance with these Terms.
  • Held Funds are not held in a legal escrow or trust account unless expressly stated by WeTask. WeTask holds the funds solely for the purposes of facilitating marketplace transactions.

Funds remain in a pending state until task completion is confirmed.

C. Completion Confirmation

A task is only considered completed when:

  • Both the Customer and Provider confirm completion within the platform, or
  • The task is automatically completed in accordance with Section D below

D. Auto-Completion and Non-Response

If one party marks a task as complete:

  • The other party is notified via in-app notification and email

The notified party has 48 hours to:

  • Confirm completion, or
  • Raise a dispute

If no response is received within this timeframe:

  • The task will be automatically marked as COMPLETED

E. Disputes

If the notified party rejects completion:

  • The task is escalated to DISPUTE REVIEW
  • Task completion is paused
  • No payment will be processed until the dispute is resolved

WeTask may review available information and determine the final outcome.

F. Payment Release

Where Platform Payments apply:

  • Payment is only processed once the task reaches final COMPLETED status

Upon completion:

  • Funds held by WeTask are released to the Provider's WeTask Wallet after:
  • Completion has been confirmed;
  • Automatic completion occurs;
  • An administrative decision directs release.
  • Funds are credited to the Provider’s WeTask wallet

G. Cancellation

If a task is cancelled:

  • Any Held Funds may:
  • Be refunded;
  • Be partially refunded;
  • Remain held while a dispute is investigated;
  • Be released in accordance with the Cancellation Policy.

Cancellation processes are governed by the Cancellation Policy.

G1. HELD FUNDS

WeTask may receive and hold Customer payments pending completion of a task.

While funds are being held: They remain subject to these Terms;

  • No interest accrues to either party;
  • WeTask may deduct applicable fees before release;
  • WeTask may continue holding funds during disputes, fraud investigations or compliance reviews.

H. Wallet and Withdrawals

  • Funds received through Platform Payments are held in the Provider's WeTask wallet
  • Withdrawals must be made manually
  • A minimum withdrawal amount applies
  • Providers must supply valid bank account details

I. Payment Method Restrictions

  • Platform Payments, once selected and confirmed, cannot be reversed
  • Direct payment may be changed subject to platform functionality

8. Contact Information and Communication

Users are not permitted to share contact details before a task is accepted. Once a task is accepted, WeTask will provide both users with contact details to allow direct communication.

9. Task Cancellation and Credits

If a task is accepted and the platform fee has been paid, and the task is later cancelled for any applicable reason, the platform fee will be credited back to the user's WeTask account. Credits are non-withdrawable and may only be used for posting future tasks.

10. Provider Responsibilities

Providers are independent contractors and are solely responsible for the services they offer and perform. Providers must ensure they are qualified, licensed, and legally permitted to perform any regulated work.

11. Customer Responsibilities

Customers are responsible for providing accurate task descriptions, safe work environments, and clear expectations. Customers must verify provider suitability before engaging a Provider.

12. Licensing and Compliance

Providers are solely responsible for holding and maintaining required licenses, certifications, or permits. WeTask does not guarantee the accuracy or validity of displayed credentials.

13. Taxes

Providers are responsible for their own taxes, including GST or VAT where applicable. WeTask does not withhold or remit taxes unless legally required.

14. Consumer Law

Applicable consumer protection laws apply directly between Customers and Providers. WeTask is not the supplier of task services.

15. Disputes Between Users

Disputes must be resolved directly between Customers and Providers. WeTask does not act as an arbitrator.

16. Prohibited Conduct

Users must not engage in fraud, harassment, illegal activity, or attempts to bypass platform fees.

17. Ratings and Reviews

Users must provide honest and accurate feedback. WeTask may remove reviews that violate policy.

18. Limitation of Liability

To the maximum extent permitted by law, WeTask is not liable for losses arising from tasks or user agreements.

19. Indemnity

Users agree to indemnify WeTask against claims arising from misuse of the platform or legal violations.

20. Platform Availability

WeTask does not guarantee uninterrupted access and may modify or discontinue features.

21. Account Suspension and Termination

WeTask may suspend or terminate accounts for violations, fraud, or legal risk.

22. Changes to Terms

WeTask may update these Terms at any time. Continued use constitutes acceptance.

23. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.