Trust & Safety at WeTask

At WeTask Limited, your safety and trust are our top priority. We want every user - whether you post tasks or complete them - to feel confident and secure when using the platform.

Identity Verification Available 

Build trust and improve safety on WeTask by verifying your identity through our secure verification process.

Learn More About Identity Verification

How We Protect You

🔒 Secure Accounts

  • Apple, Google, and Facebook login options are supported
  • Strong password requirements for email accounts
  • Two-factor authentication is available for added security

💳 Safe Payments

  • Some tasks may use platform-secured payments (Platform-held funds) where Customer funds may be securely collected by WeTask and held until task completion has been confirmed or otherwise resolved under WeTask's policies.
  • All payments are processed securely via Stripe
  • We do not store full credit card information
  • Platform service fees are transparent and clearly displayed

🤖 AI & Task Matching

  • AI helps match tasks with the best Taskers and vice versa
  • AI assists in setting reasonable budgets
  • All AI recommendations are suggestions — users retain full control over task decisions

🧑🤝🧑 Community Behaviour

We expect all users to treat each other with respect. Prohibited behaviour includes:

  • Harassment, threats, or abuse
  • Fraud, scams, or impersonation
  • Posting inappropriate content
  • Misusing reviews or ratings

Users who violate these rules may have their accounts suspended or banned.

🛡️ Dispute Resolution

If one user marks a task as complete and the other does not respond, the task may be automatically completed after a set period. If a user disagrees, they must raise a dispute within that timeframe.

If a task does not go as planned:

  • Task cancellations require approval from both parties
  • Payment or service fee disputes are reviewed by our support team
  • We aim to resolve disputes fairly and promptly

📊 Monitoring & Reporting

We actively monitor the platform for suspicious activity, including:

  • Fraudulent accounts
  • Fake reviews
  • Suspicious payment behaviour

You can also report a problem at any time using the Report a Problem page — our team reviews all reports confidentially.

Tips for Staying Safe

  • Only communicate through the WeTask platform
  • Avoid sharing unnecessary personal information
  • Review ratings and feedback before accepting tasks
  • Report any suspicious activity immediately

Privacy & Data Protection

We handle your personal information according to our Privacy Policy. Access to sensitive data is restricted to authorised personnel for operational and safety purposes only.

Emergency & Legal Issues

If you encounter illegal activity or a threat to personal safety, contact local authorities immediately, and then inform our support team at support@wetask.co.nz so we can assist.

Commitment to the Community

WeTask is committed to:

  • Maintaining a trustworthy, respectful platform
  • Providing clear tools and guidance for safe tasking
  • Responding quickly to problems or disputes
  • Improving AI tools to help users make informed decisions

Your safety and trust are our foundation — together, we build a reliable and thriving task community.