Report a problem

At WeTask, we want to keep the platform safe, fair, and reliable for everyone. If something isn't working properly or you've experienced an issue, please let us know using the options below.

What Can You Report?

You can report any issue related to:

Technical Issues

  • App or website not loading
  • Errors creating or accepting a task
  • Login or account access problems
  • Apple, Facebook, or Google login issues
  • Messages not sending or loading

Task Issues

  • Task not completed as agreed
  • Disputes over task scope or outcome
  • Task cancellation problems
  • Budget or counter-offer issues
  • Task marked complete incorrectly

Payment & Wallet Issues

  • Payment not going through
  • Incorrect charges or service fees
  • Wallet balance issues
  • Refund delays
  • Stripe payment errors

AI or Matching Issues

  • Incorrect tasker matching
  • Poor task recommendations
  • Budget suggestions that seem inaccurate
  • AI-generated content issues

Reviews & Conduct

  • Unfair or abusive reviews
  • Inappropriate messages or behaviour
  • Suspected fraud or scams
  • Impersonation or fake accounts

How to Report a Problem

Please include as much detail as possible so we can help you faster.

When submitting a report, try to include:

  • Your account email
  • Task ID or task title (if applicable)
  • The name of the other user involved (if applicable)
  • A clear description of the issue
  • Screenshots or error messages (if available)

How to Contact Us

Email: support@wetask.co.nz

We aim to respond within 1-2 business days. Some complex issues (such as payment disputes or investigations) may take longer.

What Happens After You Report?

  1. Acknowledgement - We confirm we've received your report
  2. Review - Our team investigates the issue
  3. Action - This may include fixes, refunds, warnings, or account actions
  4. Resolution - We'll update you with the outcome

For serious issues, we may temporarily restrict accounts while we investigate.

Emergencies or Safety Issues

If you believe there is:

  • Immediate risk to personal safety
  • Criminal activity
  • Serious fraud

Please contact local authorities first, then notify us so we can assist where appropriate.

Fair Use & Honesty

Submitting false or misleading reports may result in account restrictions. All reports are handled confidentially and in line with our Privacy Policy.

Need More Help?

You may also want to review:

If you're unsure whether your issue fits here, email us anyway - we're happy to help.

Report an issue

and send your report.